Return & Refund Policy

Last Updated: May 6, 2026
Welcome to GetWet. Customer satisfaction and privacy are important to us. Please read our Return & Refund Policy carefully before placing an order.
1. General Policy
Due to the intimate and personal nature of our products, we maintain strict hygiene and safety standards. Therefore, certain products may not be eligible for return once delivered.
By purchasing from GetWet, you agree to the terms mentioned in this policy.
2. Eligible Returns
We accept returns only in the following cases:
Wrong item delivered
Damaged product received
Defective or non-working product
Missing items in the package
Product significantly different from the description
To be eligible for a return:
The item must be unused
Product must be in original packaging
All seals, tags, accessories, manuals, and packaging must remain intact
Return request must be made within 48 hours of delivery
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged once opened or used:
Adult wellness products
Intimate accessories
Lubricants and consumables
Opened sealed products
Products damaged due to misuse
Clearance or sale items
We reserve the right to reject returns that do not meet our hygiene standards.
4. How to Request a Return
To initiate a return:
Email us at: support@getwet.store
Include:
Order number
Product name
Reason for return
Clear photos/videos of the issue
Our support team will review your request within 2–5 business days
Do not ship products back without approval from our support team.
5. Return Pickup
If your return is approved:
We may arrange a pickup from your address, or
You may be asked to self-ship the product
Customers must ensure products are securely packed to avoid damage during transit.
In certain cases, return shipping charges may be deducted from the refund amount.
6. Refund Policy
Once the returned item is received and inspected:
Approved refunds are processed within 5–10 business days
Refunds are issued to the original payment method
COD charges, shipping fees, and handling fees are non-refundable unless the mistake is from our side
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
7. Partial Refunds
Partial refunds may be granted if:
Product packaging is damaged
Accessories are missing
Item shows signs of use
Returned product is not in original condition
8. Cancellation Policy
Prepaid Orders
Orders can be cancelled before shipment for a full refund.
COD Orders
We reserve the right to cancel COD orders due to:
Unserviceable location
Suspicious activity
Repeated order rejections
Verification failure
9. Exchange Policy
We only replace items if they are:
Defective
Damaged during delivery
Incorrectly shipped
Exchange availability depends on stock availability.
10. Failed Deliveries & Refused Orders
If a customer refuses delivery or provides incorrect shipping details:
Re-shipping charges may apply
Refunds may be reduced after deducting shipping and handling costs
Repeated fake or refused orders may lead to permanent account restrictions.
11. Privacy & Discreet Packaging
All orders are shipped in discreet packaging without revealing product details on the outer package.
Customer information is kept confidential and used only for order processing and support purposes.
12. Fraud Prevention
We reserve the right to:
Refuse suspicious return requests
Reject used-product returns
Verify customer identity where necessary
Take action against fraudulent claims or abuse of the refund system
13. Contact Us
For any return, refund, or order-related questions, contact us:
GetWet Support
Email: support@getwet.store
Website: www.getwet.store
14. Policy Updates
GetWet reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated versions will always be posted on our website.