We’re here to help you with orders, product queries, payments, shipping, returns, and any other support you may need.
At GetWet, your privacy and comfort are our priority. All conversations and orders are handled with complete confidentiality.
Customer Support
📧 Email support@getwet.store
🕒 Support Hours
Monday – Saturday
10:00 AM – 6:00 PM
FAQ’s
Yes. All orders are shipped in completely discreet packaging without mentioning product names or website details on the outer package.
We accept:
UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery (COD) with Some partial Advance payment
Estimated delivery times:
Metro Cities: 6–8 business days
Delivery timelines may vary during holidays or high-demand periods.
Yes. Once your order is shipped, tracking details will be shared via email and SMS.
We source products designed for adult wellness and personal use. Please read product descriptions and usage instructions carefully before use.
Contact us within 48 hours of delivery with:
Order number
Photos/videos of the product
Description of the issue
Our support team will assist you as quickly as possible.
Yes. Your privacy is extremely important to us. Customer information is kept secure and confidential.
Yes, orders can be cancelled before shipment.
Once shipped, cancellation may not be possible.
📧 Email: support@getwet.in
Support Hours: Monday –Saturday
10:00 AM – 6:00 PM
To reduce fake orders and improve delivery success, we may require a small confirmation payment before processing certain COD orders.
At GetWet, we believe intimacy should be explored with confidence, comfort, and zero judgment. In a world where pleasure is often treated as taboo, we’re here to create a safe and modern space where adults can discover products designed to enhance connection, excitement, and self expression. Every item in our collection is carefully selected to combine quality, style, and satisfaction for unforgettable experiences.
© 2026|Getwet|All Rights Reserved |
